General Questions


How do I request a Payoff?
To request a pay­off we must have the request in writ­ing and signed by one of the sign­ing bor­row­ers.  Please email your request to us at support@grovegate.com (or by fax to (954)380-8650) and include the fol­low­ing information:

  • Loan/Account Num­ber
  • Bor­row­ers Name
  • Prop­erty Address
  • Date Pay­off Good Through
  • Source of Funds (sale, refi­nance, per­sonal funds, etc)


How do I obtain addi­tional infor­ma­tion such as dupli­cate doc­u­ments and his­to­ries on my loan?
To request any other infor­ma­tion on your loan such as a dupli­cate tax doc­u­ment, state­ment, loan his­tory or copy of mort­gage and note doc­u­ments, a writ­ten request signed by the signer(s) on the loan note must be faxed to (954)380-8650 or emailed to support@grovegate.com.  There is a fee for these ser­vices.  Please refer to the Cur­rent Fees sec­tion for more details about the fees for each item.

If my loan has been paid off or trans­fered to a new ser­vicer, how do I get copies of pre­vi­ous years tax doc­u­ments or Loan Histories?
If you no longer have a loan being ser­viced by us, you can still obtain this infor­ma­tion by sending your request in writ­ing to us. Your let­ter must include bor­row­er’s name, Loan Num­ber, doc­u­ment needed, years cov­ered in doc­u­ment, prop­erty address and bor­row­er’s sig­na­ture. In addi­tion, a check payable to us must be included for each of the documents requested.. Doc­u­ment Fees can be found on the Current Fees page.

How will I receive my escrow account refund after my loan is paid off?
A Refund check of any escrow bal­ance and pay­off over­ages will be issued and sent within 21 days of a loan being paid in full.
The refund will be sent to the mail­ing address in our sys­tem.  If you will no longer be resid­ing at that address and wish for the check to be sent to a dif­fer­ent address, you must include the new address in writ­ing no later than the time of pay­off.  This letter MUST be signed by any and all parties listed on the loan or note and can be included with the pay­off funds.  If payoff funds are being wired, the request can be emailed to support@grovegate.com or faxed to (954)380-8650.

How do I order a Verification of Mortgage on my loan?
To request a Ver­i­fi­ca­tion of Mort­gage or Let­ter of Credit we must have the request in writ­ing and signed by one of the sign­ing bor­row­ers.  Please email your request to support@grovegate.com or fax your request to us at (954) 380-8650.  Be sure to include the Borrower’s Name and the Account/Loan Number.

You have Questions.  We have Answers.

Below are the cat­e­gories con­tain­ing the most com­mon ques­tions asked.  If you don't see the ques­tion or answer you are look­ing for, feel free to con­tact us and we'll be happy to answer it for you.

Accepting Challenges. Creating Opportunities. Delivering Results.

Taxes, Insurance and Escrow


What does my monthly escrow include?
Your monthly escrow pay­ment may includes both taxes and insur­ance or only one of each.  You can refer to your HUD clos­ing doc­u­ments or last year’s Escrow Analy­sis to deter­mine which items are being escrowed.  If you are not sure, feel free to con­tact us and we will be happy to help you.

If my insurance is escrowed then why am I receiving expiration notices from you?
We apol­o­gize for any con­fu­sion these let­ters may cause.  The let­ters and their word­ing are required by law to be sent to you 30 and 15 days prior to expi­ra­tion and on the date of expi­ra­tion, if not already renewed.  Because you are the pol­i­cy­holder, there are times that your insur­ance agent may not send us the invoice for the renewal or proof of insur­ance.  If you receive this let­ter it is our way of ask­ing you for your assis­tance in get­ting a copy of the renewal invoice.  You or your agent can fax the invoice to us at (954)380-8650.

When is my Annual Escrow Analysis performed?
Annual escrow analy­sis is done the first week of Jan­u­ary every year.  You should receive your escrow analy­sis with your 1098 Tax Form by the sec­ond week of January. Any increases or decreases in monthly escrow will take effect with your February payment.

If my escrow analysis resulted in a surplus, when will that amount be refunded to me?
In most cases any surplus refund will be included with your escrow analysis and 1098.  If your analysis shows a surplus but no refund was included with your analysis, please feel free to contact us to determine cause.

How is my monthly escrow amount determined?
The equa­tion used to deter­mine monthly escrow is based on a stan­dard­ized method used by all bank and pri­vate ser­vicers.  It is based on deter­min­ing the amount needed each month to insure that at its low­est bal­ance, your escrow account never goes below a two-month cushion.

What is an escrow "overage" or "deficiency"?

To insure that your escrow bal­ance does not drop below a two-month cush­ion at its low­est point, your escrow bal­ance must begin the year with a spe­cific bal­ance.  If your bal­ance is above this spe­cific amount then you have a sur­plus.  Any sur­plus over $50.00 will be refunded to you with your annual escrow analy­sis.  If your bal­ance is below that specific amount, then you have a defi­ciency.  If your defi­ciency is less than one month’s escrow pay­ment then it will be due with your next monthly P&I and T&I pay­ment.  If the amount is greater than one month’s escrow, then it will be bro­ken out over the next 12 monthly P&I and T&I payments.

If the County over-charges me on my taxes and issues a large refund can I request my escrow analy­sis be re-run?
Absolutely.  If you are issued a sub­stan­tial refund due to over­pay­ment of taxes, please sub­mit a request to us in writ­ing and we can re-run your escrow analy­sis.  Send requests to support@grovegate.com or fax them to (954) 380‑8650.

Payments


What forms of payments do you accept?
We accept checks, money orders, cashier’s checks, Check By Phone, Online Check By Web, wires and ACH (auto­matic reoc­cur­ring monthly debit)

Do I have a "Grace Period" before my payment is late?
Your pay­ment is due on the date listed on your loan note as well as on your state­ment or coupons.  If your loan has a grace period, it will be spec­i­fied in your loan note.  Grace peri­ods can range from 5 to 15 days and are based on cal­en­dar days.

Can I make my payment in person?

Absolutely.  You can make your payments in person at our Broward County, Florida location.  The address for this location is:


2 South University Drive

Suite 325

Fort Lauderdale, Florida 33324

Free Visitors Parking is available in the rear of the building.

Our walk-in business hours are from 9:00 AM to 4:30 PM, Monday through Friday except all National Holidays.